FAQ

Products

What products can I order on bmtjewelry.com?

Any product on the website with an “Add to Bag” button is available for purchase through the website. If you are interested in an item that does not have an “Add to Bag” button, please contact us for assistance. A member of our Client Care team will assist you with the product(s) you are interested in.

What if a product is currently unavailable on bmtjewelry.com?

If a product is unavailable on our website, please contact our Client Care team to receive additional information about the product.

Can I get a product personalized?

Personalization is available only for specific pieces. If you are interested in jewelry engraving, you are welcome to contact our Client Care team. A member of the team will let you know if the piece can be personalized and guide you through the creation process.

Is in-store pickup available for items on bmtjewelry.com?

In-store pickup is currently not available for items on bmtjewelry.com.

Does BMT Jewelry resize their products?

BMT Jewelry offers various measurement sizes for its pieces. Resizing is available only for our fine jewelry. If this is the case, then the representative working with you on your fine jewelry experience will consult you about resizing.

What if I have additional questions about a product or need advice?

If you have any questions about a product or need advice on a purchase, feel free to contact our Client Care team for guidance.

Are the prices on bmtjewelry.com subject to change?

Yes, prices on bmtjewelry.com are subject to change without notice. You will be charged the price of the product as it is listed on the day you purchased it on bmtjewelry.com.

Payment & Orders

What payment methods does BMT Jewelry accept?

BMT Jewelry currently accepts payment on bmtjewelry.com from the following payment providers:

  • Apple Pay
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Visa

If there is a specific payment method you would like to use that is not listed above, feel free to contact a representative from our Client Care team who will be happy to work with you.

How can I track my bmtjewelry.com order?

Tracking for your BMT Jewelry order will vary depending on the shipping provider you select upon checking out. For more information, visit the Your Order page.

Can I change or cancel my order?

Orders take 2-3 business days to process. If you need to change or cancel your order, please reach out to our Client Care team as soon as possible. If the order has been processed, no changes can be made. You can refund the item(s) within 7 days after the delivery date. Please refer to our Refund Policy page for more information such as return shipping.

Shipping & Returns

What shipping address can I use for my BMT Jewelry order?

For safety reasons, BMT Jewelry will not ship out to any PO Boxes. If you select a PO Box, a member from our Client Care team will reach out to you for an alternative address.

How much is shipping on bmtjewelry.com?

Shipping prices will vary depending on the shipping provider selected upon checkout, the number of items purchased, and the timeframe. For more information, view our Shipping Policy page.

Can I return a personalized/customized item?

Personalized pieces are created with details that are unique to the wearer and cannot be returned. For more information, please visit our Refund Policy page.

How long do I have to return an item and receive a full refund?

To be eligible for a full refund please reach out to our Client Care team within 7 days of delivery. For additional details, view our Refund Policy page.

How long do I have to exchange an item?

You can exchange an item within 14 days of delivery. Please contact our Client Care team to receive assistance. You may also reference out Refund Policy page for more information.

Packaging & Gifts

What will the packaging of my BMT Jewelry look like when I receive it?

Your BMT Jewelry pieces will come in discreet packaging to ensure a secure delivery. Your package will be protectively wrapped inside and will come with a bag. It will have a customized message if it has been requested upon checkout.

Can I add a personal message to a gift item?

Yes, you may add a personal message to your purchase. Once you have selected to checkout there will be a textbox on the left-hand side of the Subtotal and Checkout button that will say “Order special instructions.”

Can my gift item also be wrapped?

All our pieces come beautifully packed in our signature boxes. If the order has a personal message, it will be wrapped as a gift unless specified otherwise.

Care

How can I take care of my jewelry?

Jewelry should be handled with care and protected from abrasive movements or chemicals. For a detailed guide on how to take care of your pieces please view our Jewelry Care page.

What if I have questions about taking care of my jewelry?

If you have additional questions or are unsure about what you can do or apply to your pieces, you may contact our Client Care team for guidance.